Shipping & returns
Simple delivery information and a fair, practical return process.
Delivery across Pakistan
We aim to dispatch stocked products within one business day after order confirmation. Typical delivery is 2–5 working days, although remote locations, public holidays, severe weather and large sale periods can take a little longer.
- Standard delivery: Rs. 199
- Free delivery on orders of Rs. 3,000 or more
- Cash on delivery available in supported courier areas
- Track your parcel using the order number and checkout email
Seven-day eligible return window
If an item is damaged on arrival, has a verified manufacturing fault or is different from what you ordered, notify us within seven calendar days of delivery. Keep the original box, accessories and invoice, and share clear photos or a short video showing the issue.
Items that cannot be returned
Change-of-mind returns, damage caused by misuse, normal wear, missing packaging or accessories, and hygiene-sensitive personal-care products that have been opened are generally not eligible. Any manufacturer warranty stated on a product continues according to its own terms.
How a return works
- Contact support with your order number and evidence of the issue.
- Our team reviews the request and shares the return instructions.
- After inspection, we arrange an eligible replacement, store credit or refund.